Terms & Conditions

Trailuxe builds custom food trailers and mobile business units. This website is where you learn about them and ask us for a quote. The terms below cover the website itself. The purchase of a unit is governed by the separate written agreement you sign with us, which controls if anything here conflicts with it.

1. Acceptance Of These Terms

By visiting this website, browsing our pages, or submitting a quote request, you agree to these Terms and Conditions and to our Privacy Policy. If you do not agree, please do not use the site.

We may update these terms at any time. The version published on this page when you use the site is the version that applies to that use. The "Last Updated" date at the top tells you when we last revised them.

2. Who May Use This Site

You must be at least 18 years old and able to enter into a binding contract. This site is directed to businesses and individuals located in the United States. We do not represent that our products or this site are appropriate or available in other countries.

3. Website Content And Specifications

We work to keep the information on this site accurate, but every unit we build is custom. Photographs, galleries, renderings and floor plans show units we have delivered or configurations we can build, and the unit you order will differ.

Dimensions, axle ratings, equipment lists, capacities and included features described on our model pages are typical configurations. They may change without notice as we improve our builds or as supplier availability changes. The specification that governs your order is the one written in your signed build agreement, not the description on this website.

If we discover an error in a description, a price or an availability statement on this site, we may correct it at any time, including after you have submitted a request based on it.

4. Quotes And Pricing

• Submitting the form on this site is a request for a quote. It is not an order and it does not create a contract.
• A quote we send you is an invitation to discuss a build. It is valid for the period stated on it, and if no period is stated, for 15 calendar days.
• Prices are quoted in United States dollars and exclude taxes, registration, licensing fees, and, unless the quote says otherwise, transportation.
• Prices depend on the configuration, on material costs and on the equipment selected. They can change before a build agreement is signed.
• Any price, promotion or figure shown on this website is for general information and does not constitute a binding offer.

5. Orders, Deposits And Build Agreements

A build begins only after both of the following happen: you sign a written build agreement or purchase order with us, and you pay the deposit stated in it. That agreement sets out the specification, the price, the payment schedule, the change order process, the cancellation and refund terms, and when title and risk of loss pass to you. Nothing on this website modifies it.

Changes you request after production starts may affect both the price and the delivery date, and are handled through the change order process in that agreement.

6. Build And Delivery Times

The build time we publish, currently 6-8 weeks, is an estimate based on our normal production schedule. It starts when your build agreement is signed, your deposit clears and your final specification is approved, not when you submit a form.

Delivery dates are estimates and are not guaranteed. They can be affected by supplier delays, equipment availability, weather, transport conditions, permitting, custom requests and other causes outside our reasonable control. We will keep you informed of the schedule, and a delay by itself does not entitle you to cancel or to compensation unless your build agreement says so.

7. Permits, Licensing And Local Rules

Rules for mobile food and service businesses are set locally, and they differ by state, county and city. You are responsible for obtaining the health department approvals, business licenses, permits, commissary agreements, insurance and vehicle registration required where you will operate.

We build to the specification you approve, and we will share what we know about common requirements, including the California configurations described on our California page. That guidance is offered in good faith and is not a legal, regulatory or code compliance opinion, and it is not a guarantee that a specific jurisdiction will approve your unit. Confirm your local requirements before you approve a final specification.

8. Warranty

New units come with the limited warranty described in your build agreement, together with the separate manufacturer warranties that apply to installed appliances and equipment. Warranty terms, duration, exclusions and the claim process are set out in those documents. Nothing on this website extends, modifies or replaces them.

9. Financing

We introduce customers to independent third party financing companies. Trailuxe is not a lender, does not make credit decisions, and does not guarantee approval, an amount, a rate or a term. Any financing agreement is between you and the finance company, under their terms and their privacy policy. Financing figures shown on this website are illustrative.

10. Communications

When you give us your phone number or email address, you agree that we may contact you about your request by phone, text message, email and WhatsApp, including with an automatic dialing system or a prerecorded voice. Consent to marketing messages is not a condition of purchase. Message and data rates may apply and message frequency varies. Reply STOP to end text messages and HELP for help. Full details are in section 9 of our Privacy Policy.

You agree that electronic communications and records satisfy any legal requirement that a communication be in writing.

11. Intellectual Property

The Trailuxe name and logo, the text, photographs, videos, layouts, graphics and design of this website belong to Trailuxe or to our licensors and are protected by United States copyright and trademark law.

You may view and print pages of this site for your own use in evaluating a purchase. You may not copy, republish, sell, frame, scrape or use our photographs or content for another business, or use our name or logo in a way that suggests an endorsement or a relationship that does not exist, without our written permission.

12. Acceptable Use

You agree not to use this site to submit false information or another person's contact details, to send automated or bulk submissions through our forms, to attempt to gain access to systems or data you are not authorized to reach, to introduce malicious code, to interfere with the operation of the site, or to collect data from it with automated tools without our permission. We may block access and take legal action against anyone who does.

13. What You Send Us

If you send us photographs, drawings, menus, layouts or ideas, you confirm that you have the right to send them, and you give Trailuxe a non exclusive, royalty free license to use them for the purpose of quoting and building your unit. We may also photograph units we build and use those photographs in our marketing. If you prefer that we not use images of your unit, tell us in writing and we will respect that.

14. Third Party Sites

This site links to services we do not control, including WhatsApp, Instagram, Google and financing partners. We provide the links for convenience. We do not endorse those services and we are not responsible for their content, their terms or their privacy practices.

15. Disclaimer Of Warranties

The website and its content are provided "as is" and "as available". To the fullest extent permitted by law, Trailuxe disclaims all warranties relating to the website, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title and non infringement, and any warranty that the site will be uninterrupted, secure, error free, or that the information on it is complete or current.

This section applies to the website only. It does not limit the warranty that comes with a unit you purchase, and it does not exclude anything that cannot be excluded under applicable law.

16. Limitation Of Liability

To the fullest extent permitted by law, Trailuxe and its owners, employees and agents will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost business opportunity or loss of data, arising out of or relating to your use of this website, even if we were advised that such damages were possible.

Our total liability arising out of or relating to this website will not exceed one hundred United States dollars (USD 100). Liability relating to a unit you purchased is governed by your build agreement.

Some states do not allow the exclusion of certain damages, so parts of this section may not apply to you.

17. Indemnification

You agree to defend, indemnify and hold harmless Trailuxe and its owners, employees and agents from any claim, loss, liability, cost or expense, including reasonable attorneys' fees, arising out of your use of this website, your violation of these terms, your violation of any law, or your infringement of the rights of a third party.

18. Governing Law And Disputes

These terms are governed by the laws of the State of Tennessee, without regard to its conflict of law rules. You and Trailuxe agree that any dispute relating to this website that is not resolved informally will be brought exclusively in the state or federal courts located in Davidson County, Tennessee, and you consent to the personal jurisdiction of those courts.

Before filing anything, please contact us and give us 30 days to resolve the issue. Most disagreements are settled with a phone call.

If your build agreement contains its own dispute resolution clause, that clause governs disputes about your purchase.

19. General Provisions

• Entire agreement. These terms, together with our Privacy Policy and Cookie Policy, are the entire agreement between you and Trailuxe regarding this website.
• Severability. If a provision is held unenforceable, the rest stays in force and the unenforceable part is applied to the maximum extent permitted.
• No waiver. If we do not enforce a provision, that is not a waiver of our right to enforce it later.
• Assignment. You may not assign these terms. We may assign them in connection with a merger, acquisition or sale of assets.
• Force majeure. Neither party is responsible for a delay caused by events outside its reasonable control.
• Headings. Section headings are for reference only.

20. Contact Us

• Email: sales.nashville@trailuxecompany.com
• Phone: 615 346-4114
• WhatsApp: 615 479-2851

These terms describe how we operate this website. They are not legal advice and they do not replace the written agreement you sign when you purchase a unit.